There are many types of field service organizations which provide the technical services to their customers. Some organizations firmly comply with the client’s expectation and provide them with timely solutions while others may fall short. They may think that it is not a big deal to have a few delays in providing the services. However; they fail to understand that these short delays can cause a loss of hundreds of dollars for their client’s business.
The service industry is now attempting to use smart solutions to provide better and faster service to their customers. These solutions help them improve the speed as well as the quality of the delivery of their services. It helps them to complete more jobs each day with the lowest operational costs.
When big location data is integrated into the industry of field service management, it has shown remarkable improvements in the delivery of services. According to one study, the integration of GPS into the field service operations has positive effects. It not only placed a direct influence on raising the bottom line of the companies but also improved certain functionalities which operators were expecting from the scheduling companies of field service management. Some of these functionalities included tracking of mobile workers enroute to a job and getting automated messages about the updated arrival times of the employees.
Location data management systems provide robust location based platforms that offer access to accurate maps, geocoding, traffic, streets, places, and augmented visualization for the integration of great location based services. It can be successfully incorporated for improving the field service management.
There are many benefits of the location data management. It helps in increasing the productivity of the technicians and workers. It reduces operational costs by providing the information about fuel as well as toll cost. It also assists in improving customer service by calculating, monitoring, and dynamically communicating accurate ETAs that are based on the information about roads and geofences. For this, it used, Real-time and projected traffic conditions for meeting SLAs.
Location data management helps to empower and build comprehensive field solutions that offers the field technicians a multi-modal routing system along with voice based navigation, augmented reality, access to the traffic and weather predictions while providing assimilation with the back-end ERP systems.
To learn how HERE Mapping Resources can provide the data needed within your service business, schedule a demo today.